If a customer is not happy with the purchase they may obtain and full refund which will be credited to the original purchaser’s payment card and will exclude shipping costs.
Customs duties and any additional charges are non-refundable.Please note that exchanges will be submitted through the same customs procedures,therefore are applicable for duty or any additional changes again.
Contact the Glam renaissance SHOP customer service(firstname.lastname@example.org) within 7 days of receiving your order.Please specify your name,order number and item to be returned.Once you have emailed you will receive a form with return instructions.Within 7 days of receiving the form return your item via any reliable courier service in its original packaging to the address provided.Please note that return shipping costs are not covered by the glamrenaissanceSHOP and will not be included in your refund.
The glam renaissance team will review your return and if eligible(meets the return policy requirements)your refund or exchange will be processed.
Please allow us up to 10 business days for refunds to be processed,pending payment method/financial institution.
CASH ON DELIVERY refunds will be provided within 7 days once items have been processed via cheque or bank transfer or in cash.
Please be aware that in order to receive a refund or exchange the items must be unworn and in perfect condition,with all the labels attached and in the original packaging.We will not accept returns that do not adhere to the specified conditions outlined.Please ensure when returning the parcel that the packaging is properly protected.
In order to exchange products,requested for the exchange must be of the same value or higher.We can not exchange products for lower value than the original item purchased.
Please contact email@example.com who will send you a form with instructions.In doing so, please specify the product information you require and we will process this for you.You will receive confirmation of your exchange within 48 hours.
Custom duties and any additional charges are non-refundable.Please note that exchanges will be submitted through the same customs procedures,therefore are applicable for duty and tax again.
GLAM RENAISSANCE.COM’s RIGHTS
Please note that glamrenaissance.com reserves the right to refuse a refund or exchange on items that are considered to be unfit for resale.
Returns made outside the 7 days frame will not be accepted.
We reserve the right to refuse service to anyone,in our opinion,that is doing excessive returns or exchanges.Any client doing excessive returns or exchanges will be taken off our client list and will be no longer able to purchase from glam renaissance.com.